Danone High Level Process through OTM Implementation

Danone is the first company that I have handled to implement one cycle project of OTM (Oracle Transportation Management). The project itself has finished on 28^th July 2017, in the beginning it’s estimated that the project will be finished around July 2016. But, it’s facing delayed in the middle of the project because of many reasons. One of the most impactful reason is when my partner two main OTM consultants from India were decided to resign in the middle of the project at that time. Hence, our management must replace those irresponsible consultants with the new one in a rush. In this section I’d like to simply explain the high level process how Danone runs their business as nowadays they are well-known as the number one water producer in the world in terms of volume. The company produces over 13 billion liters of water every year, sold to more than 2 million sales points across the market (more than 17,000 islands in the country) through modern trade and general trade channels.

This is a high level process that will explain you how OTM works with end-to-end AQUA Danone business process. The end-to-end process of AQUA Danone is derived into five sections: order creation process, shipment planning & modification, pickup order from source location, receive goods at destination, and cost calculation.

The initial information from the framework explains that high level process is start from order creation process. The order creation process is divided into five sections of order type which are Regular Order, FPPO Process, Urgent Regular Order, Urgent No Rate Order, and Multi Stop Order. Each order generated from OTM should be printed out in shipment ticket format once the order has approved or confirmed by Transporter, and if the order needs to be modified or cancelled, then the order supposed to process in shipment modification or cancellation, it’s divided into three sections to cover shipment planning & modification process which are Shipment Planning, Modification, and Cancellation.

After the shipment information is properly clear, then the truck is ready to go for pickup order from source location. All activity at the plant should be included in this process, we divided process into five sections to cover all the process in terms of pickup order from source location which are Truck Arrival at Source Location, Gallon Loading / Unloading Process, SPS Loading Process, Delivery Number to Check Out, and Shipment Monitoring.

The truck from the plant will be delivered the order to each destination location. Regarding to this process, we divided process into four sections to cover all the process in terms of receiving goods at destination location which are Receive Goods at Depo, Receive Goods at Distributor, Receive Goods at DC Modern Trade, and Receive Goods at Port. After the order has received at each destination location, then parent invoice will be automatically created and regarding to this process we divided process into two sections to cover through cost calculation process which are Shipment Cost Calculation and Payment Process. For further information about this high level process you can see in Detailed Business Process Flow as below.